Specialist - Process & System Development

Arçelik

• Bachelor's Degree in Engineering or other quantitative fields,
• Min 2 years of experience in process development or system analysis,
• Excellent verbal and written skills in English,
• Thinking broadly about business,
• Understanding needs of the market & customer,
• Having the desire to do outstanding jobs,
• Recognizing and understanding emotions of other people,
• Listening different perspectives and showing flexibility,
• Building collaboration,
• Clear in communicating thoughts and ideas.

The position is located in Sütlüce.

JOB DESCRIPTION

Arçelik is looking for a Specialist –Process & System Development (GCC) who will work for Global Customer Care Directorate.   

• Designing the processes in Global Customer Care Directorate in line with targets and strategies of the company with a global point of view,
• Providing the requests with holistic assessment and generalization with regard to all related businesses
• Detecting basic problems in the processes takes action for the solution,
• Functioning as a bridge between the business and IT for correct identification by prioritizing the needs and develop cooperation,
• Analysing business processes; conducting full-scope internal audits to evaluate risks, controlling and operational effectiveness and efficiency of processes,
• Carrying out activities for process design, improvement, and monitoring,
• Cooperating with the key users in locations on effective usage and globalization of determined processes,
• Conducting test studies, approving the functional design prepared by IT and on behalf of the business for live usage after the tests and makes suggestions to extend solutions,
• Auditing and analyzing the main Customer Care activities,
• Managing Global Customer Care Directorate procedures and directions.