International Operations Agent (English,Russian)

Allianz Partners

• Bachelor's degree from related fields,
• Excellent command of  English, Russian and Turkish.
• Experience in customer relations and call center work is a plus
• Proficiency in Microsoft Office (Outlook, Word, Excel, and Power Point),.
• Able to work in compliance with shift system
• Efficient telephone call management and an excellent diction will be expected
• Be confident on the telephone and be able to mediate in difficult and often sensitive -situations.
• Curious, open-minded and a good team player,
• No military obligation for male candidates.
• Turkish citizenship is mandatory.

İŞ TANIMI

• Obtaining relevant information in order to set up a case on our system.
• Liaising with hospitals, medical centres, towing services, travel agencies and other providers.
• Arranging ambulances, taxis, flights and hotels for clients and their family when agreed by insurers
• Planning medical repatriations, ambulances transfers, air ambulances, repatriation of remains, vehicle repatriation, custom procedures under supervision.
• Providing translation and linguistic services.
• Being the intermediary between clients, insurers and third parties.
• Sending guarantees of payment to hospitals/clinics/third parties when agreed by insurers.