Cluster Reservation Supervisor

Adahan DeCamondo Pera, Autograph Collection

Adahan DeCamondo Pera, Autograph Collection,  Pera is one of the oldest and most beautiful districts of Istanbul. "Autograph Collection", which started to serve as the Premium brand of Marriott International in 2010, has become one of the most preferred brands within the Marriott group with its more than 200 properties all over the globe today. Each Autograph Collection hotel in the world creates their own stories by combining architectural details, history and unique characteristics with Marriott's customer-oriented high-level service approach, adding value to the brand leadership of Marriott International, which has the strongest portfolio in the hospitality industry. Take a step into a world-class career journey with the difference and unique opportunities that Adahan DeCamondo Pera, Autograph Collection will add to your personal development.

Job Description

• Manage the daily operations of the reservation department, ensuring that all guests receive exceptional service
• Ensure that all reservations are accurately entered into the Opera system and that all special requests are noted
• Work closely with other departments to ensure the smooth running of the hotel
• Develop and implement policies and procedures to improve the efficiency of the reservation department
• Analyze reservation data and make recommendations for improvements
• Monitor reservation trends and adjust pricing and availability accordingly
• Train, supervise, and motivate reservation staff
• Handle guest complaints and resolve any issues related to reservations
• Maintain a high level of knowledge about the hotel's products and services
• Work closely with the Sales and Marketing department to ensure that all promotions and packages are effectively communicated to guests

Requirements

• Bachelor's degree in Hospitality Management or related field
• Minimum of 5 years of experience in a reservation role
• Expertise in Opera system
  
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Guest service oriented, fostering teamwork, and giving feedback
• Ability to work well under pressure and meet deadlines
• Excellent organizational skills and attention to detail
• Strong leadership skills and the ability to motivate a team
• Knowledge of reservation systems and procedures
• Fluency in English
• Computer skills including Microsoft Office