Guest Relations Manager

SENTIDO PERISSIA

JOB TITLE: Guest Relations Manager

LOCATION: SİDE / ANTALYA, TURKEY

Relocation Available: No

Position Type: Full time / regular

POSITION SUMMARY - Job Description and Responsibilities:

Located on the heavenly costs of Aegean and Mediterranean, every single hotel of PALOMA Hotels group, is designed with tastes that reflects the culture and style of the region.

Paloma Hotels was established in 1979 and today offers #RealMediterranean in its 10 resorts with around 2,500 employers.

Now we are looking for a Guest Relations Manager to join us offering this motto in Side. The required candidate will work at Sentido Perissa Hotel.

ESSENTIAL FUNCTIONS:

• Ensuring the highest guest satisfaction in line with business principles.
• Having utmost knowledge about the environment and the hotel and answering therelated questions
• Representing Paloma Hotels at the highest level.
• Complying with Paloma Hotels’ written procedures and standards.
• Responding to guest requests and complaints in a short time.

REQUIRED COMPETENCIES- Job Requirements & Experience:

• Bachelor’s Degree in a related field, preferably Tourism and Hospitality
• At least 5 years of experiences in 5-star hotels in the related department AND at least 2 years of experience as a Guest Relations Manager
• English language proficiency in professional level (German, Russian or Dutch as a second language is an asset)
• Strong interpersonal skills with a positive attitude
• Creative and dynamic work style
• Excellent written and verbal communication skills, a clear diction
• Experience in and ability to manage, organise, planning and reporting
• Result oriented by analysing needs and offering alternative solutions
• Presentable, attentive to self-care and apperance
• Strong command of MS Office programs