Meet Emea Program Enablement Specialist

Pfizer Türkiye

MEET EMEA Program Enablement Specialist (Contractor)

Summary

Global Business Services (GBS) transforms fragmented, complex and intricate operational services into centralized, simplified, and standardized solutions. Our extensive knowledge, deep expertise and strategic capabilities enable Pfizer to deliver on its purpose: Breakthroughs that change patients’ lives. As part of the GBS family, Meetings, External Engagements and Travel (MEET) delivers travel and meetings services to colleagues, HCPs, and patients across Pfizer. Combining Business, Travel, Meetings and Procurement expertise, MEET is transforming the way we work to deliver Best-in-Class services, sustain our Trusted Partnerships, and ensure a Great Place to Work for every colleague.

The MEET EMEA Program Enablement Specialist role is a personal contributor role giving support to regional Travel and Meetings subject matter experts accountable for EMEA’s Travel and Meetings shared environment.

In support of both service delivery objectives and MEET’s transformation, this role supports the regional Travel and Meetings shared environment, works across operating model components, and ensures end to end integrity. Working within the global and regional operating models, the role balances localized service delivery, regional requirements, and global model alignment. As a support person, the summary responsibilities for this role across the Travel and Meetings shared environment will be focused on one of the below areas:

1. Governance & Portfolio Management

2. T&M Experience Management

3. Meetings Process & Technology Management

4. Travel Process, Technology & Vendor Operations Management

5. Meetings Vendor Management

6. Cards Process, Tools & P2P Management

7. Procurement Program Management

An ideal candidate is expected to be trained on above categories to be able to support regional MEET activities.

This role, reporting to the MEET EMEA Senior SMEs, works across the Travel and Meetings environment to improve performance on a continual basis. The role balances localized, regional and global aspects while pushing model components to market levels. In GBS, we aim to create an exceptional experience for both our colleagues and those we serve.

Responsibilities

As a MEET Junior member, this role is supporting process enablement activities, projects and implementations in EMEA region. This role is working with other team members to transforming and maintaining an integrated, fit-for-purpose Travel and Meetings program with a focus on those we serve while adhering to compliant processes.

Support process, roles, operations & technology work together to ensure work product meets expectations.The MEET EMEA Process Enablement Assistant SME role gives support within the T&M’s industry area and across other business, functional or technical areas. Support process, roles, operations & technology work together to ensure work product meets expectations.

1. Support the functional expert

2. Bring expertise into local service delivery teams

3. Support global model components within the region in efficient & effective manner

4. Support end to end integrity through understanding interdependencies and context

5. Follow performance objectives to understand & improve performance

6. Support change to ensure business continuity and minimize disruption

7. Support the complex issues to be solved

8. Run regional projects and support MEET Programs

Working across the range of Travel and Meetings services, the role must balance customer satisfaction, service performance, adherence to the MEET model and commitment to GBS principles:

Join us as an MEET Specialist on our journey as we combine Business, Travel, Meetings and Procurement expertise transforming the way we work to deliver Best-in-Class services, sustain our Trusted Partnerships, and ensure a Great Place to Work for every colleague.

Qualifications

The person applying for this role should have a combination of education and experience across:

• General business

• Travel & Meetings industry

• Pharma industry

• Service delivery management / operations

• Process management

• Procurement

• Regional Project Management

• Vendor Management

In addition, the person applying for this role should have experience related to and be able to demonstrate successful performance as described by these job factors:

1. Resource Management and Teamwork

A. Complexity and Scope of Responsibility

i. Contributes to the completion of moderately complex projects

ii. Manages own time to meet agreed targets; develops plans for short-term work activities on own projects (timelines, work plans, deliverables) within a Work Team.

B. Scope of Team Influence

i. Applies skills and discipline knowledge to contribute to the achievement of work within Work Team

2. Knowledge and Skills

A. Breadth and Depth of Knowledge

i. Has strong knowledge/understanding of the principles and concepts of the discipline.

B. Complexity of Technical Knowledge

i. Applies technical skills and Work Team knowledge to achieve assigned work on projects/assignments

ii. May act as a technical resource within own Work Team

iii. Understands the fundamental business drivers for the company

iv. Uses this knowledge in own work.

C. Innovation and Risk- Taking

i. Begins to explore and apply ingenuity to experimentation

ii. New ideas and knowledge are used with increasing frequency

3. Decision Making and Autonomy

A. Complexity of Decisions (e.g., Complexity of Solutions, Ambiguity)

i. Makes decisions to resolve moderately complex problems in standard situations

ii. Makes decisions within guidelines and policies

iii. Able to work in ambiguous situations as part of a Work Team

B. Impact of Decisions

i. Decisions impact own work and may impact the Work Team

ii. Decisions have short-term effect on the delivery of scheduled programs/projects.

C. Judgment

i. Uses own judgment to modify standard methods and techniques when necessary.

D. Direction Received

i. Works under general supervision. Performs assignments using established procedures and general instruction on the process and desired outcome

ii. Works in loosely defined problem- solving situations within own Work Team.

E. Review of Work

i. Work is periodically reviewed

ii. May begin to review work completed by other colleagues when acting in mentor role.

4. Leadership

A. Communication

i. Uses a variety of communication tools and techniques to explain difficult issues and works to establish consensus

B. Role in Team Interaction

i. Participates and contributes as a team member

ii. Takes responsibility for a portion of the work team's milestones/ deliverables.