Access Network L3 Opr. & Sup. Expert

Vodafone Telekomünikasyon A.Ş

Vodafone, one of the largest telecommunications companies in the world, has mobile operations in 26 countries (partnering with mobile networks in 55 more) and fixed broadband operations in 17 markets, serving 446 million mobile customers and 12 million fixed broadband customers around the world. Vodafone is strongly committed to lead the digital transformation in the Turkish Market, where the company has been operating and investing heavily since 2006.

• Graduate from Electronic or Telecommunications engineering
• Strong analytical thinking skills and problem-solving abilities, ability to multi-task
• Experience with vendor of mobile networks equipment provider in the NSP (Network Support Program) team or working in a 2G & 3G Wireless operator as level3 support team.
• Ability to use Huawei & NEC specific tools like U2000, LMT, NEC mw Management system and etc.
• Significant Work experience in telecom sector with hands on IP Transport (PTN&RTN&OSN& Microwave) networks, with a good understanding of GSM /BSS /UMTS
• Basic knowledge of Unix, SQL
• Have Good knowledge about TCP/IP and MPLS protocols and networking
• Good Troubleshooting skills.
• At least 7 Year Experience of GSM and Transmission systems.
• Significant knowledge of IP Transport (PTN & RTN & OSN & Microwave) equipment Features & tools.
• Good command of English.
• Good reporting and presentation skills
• Good communication skills.
• Ability to adapt to work in multicultural environment
• Self-motivated and ability to motivate other team members
• Flexible working hours

 We are seeking an Access Network L3 Opr.&Sup.Expert with the will and ambition to work in high performing Vodafone Team responsible for Leading Digital Transformation in Turkey, reporting  to Access Network L3 Opr.&Support Manager  of  Vodafone Turkey.

• Troubleshoot with the IP Transport  (PTN&RTN&OSN& Microwave) network problems according to defined SLAs
• Investigate and identify the generic problems and deciding severity level of these problems and result of these progress raised Service Request (SR) or WOR to the relevant Vendor or internal departments. As result of this process, follow-up the status of these SR and WORs
• Provide support to 2nd Line CM & Performance team, to handle network upgrades and SW corrections. Transfer know-how to site operation departments to include them in the process.
• Meet with the  vendors regularly to communicate about the problems
• Investigate and raise Service Requests to the Vendors regarding to IP Transport Network NEs related with Hardware and Software generic problems
• Request the needed improvements and solutions to solve the service requests.
• For new technologies and new features, transfer knowhow to operational departments via hands on trainings
• Prepare high level  IP Transport (PTN&RTN&OSN& Microwave) related documentation and procedures for other operational departments in the aim of hints and corrections
• Support other groups in IP Transport (PTN&RTN&OSN& Microwave) NEs related issues such as FLM & Monitoring, 2nd Line CM & Performance, PS & CS Core Team, Test & Acceptance Teams and Network Optimization Teams to ensure the service assurance.
• Provide 7x24 On-call Support for the operation supports
• Perform acceptance test for the IP Transport (PTN& RTN&OSN& Microwave) NEs to support operations department
• Meet the other departments to improve the problem resolution process
• Provide support as consultancy for IP Transport Network (PTN&RTN&OSN&Microwave)  proposal and contractual preparation activities
• Generate periodical executive reports regarding to status of the Service Requests(SR) to the related departments
• Ensure that VF HSE&W procedures are implemented and works carried out in compliance with local HSE regulations.
• Ensure that work associated risks are assessed and reduced so far as is reasonably practicable
• Comply with VFTR’s information security policy, standards and procedures, available under Intranet / Corporate Security Library,
• Report all suspected security and/or policy breaches, potential security risks to VF TR Corporate Security,
• Protect VF TR’s information assets from unauthorized access, disclosure, modification, destruction or interference,
• Protect user accounts and associated passwords, and accept accountability for any actions performed via usage of those accounts.
• Ensure that VFTR  BCM policy /standard ,procedures ,plans  implemented and works carried out in compliance with   BS 25999 -2:2007  Standard
• Ensure that BCM  risks are assessed and mitigated  so far as is reasonably practicable in VFTR  Business Continuity Management System (BCMS)
• Ensure VTR BCMS by planning, establishing, embedding, implementing, monitoring, reviewing, maintaining and improving within VFTR