Müşteri Hizmetleri Temsilcisi

Mainetti Askı San. ve Tic. A.Ş.

JOB DESCRIPTION ;

·  Manage accounts in terms of order processing, order follow up, on-time deliveries,  complete order fulfillment,

·  Use an ERP  system (Dynamics prefered) to enter and track the status of orders,

·  Evaluate and resolve customer complaints professionally and tactfully,

·  Follow up and plan the stock level of the responsible product range,

·  Initiate and implement activities to improve customer service level and responsiveness.

· Follow up  customer inquiries,

·  Proactively communicate supply chain issues and provide alternative solutions,

QUALIFICATIONS ; 

·  Bachelor’s degree in related field,

·  New graduate or+2 years customer service or related experience is a plus,

·  Good level of English both written & oral,

·  Strong communication skills,

·  Strong data handling and organizational skills,

·  Detailed, oriented and good follow-up skills,

·  Able to manage many priorities and issues,